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Frequently Asked Questions

FAQ's

Software Customization

Q: How customizable is your software?

  • A: We operate on extreme, pragmatic Agile, allowing us to turn business requirements into solutions almost immediately. We also support perpetual releases through a robust CI architecture, accommodating customizations and new features effectively.

Q: How do you handle feature requests?

  • A: We capture new business requirements as User Stories and develop them either as new components or customizations to existing components. These can be enabled or disabled depending on the organization's needs.

Security Measures

Q: What security measures are in place?

  • A: We have the best security architecture in place, backed by two robust 5/5 E&O/General insurance policies. We also maintain a Security Assessment Report (SAR) outlining our security measures in detail.

Data Privacy and Compliance

Q: Is the software compliant with data protection regulations?

  • A: Yes, our software is designed to be compliant with all relevant data protection regulations, including GDPR and CCPA.

Service Level Agreement (SLA)

Q: What is the guaranteed uptime?

  • A: Details of guaranteed uptime and penalties for not meeting it will be part of our SLA, which we can provide upon request.

Maintenance and Updates

Q: How frequently do you update the software?

  • A: Our software is continually updated through a CI architecture that includes Dev, UAT, QA, and PROD stages.

Q: How do you handle bugs and issues?

  • A: We have a break/fix process in place and follow the 10-time rule on the time needed to fix bugs based on the environment.

Disaster Recovery and Backup

Q: What kind of disaster recovery and backup procedures do you have?

  • A: We use Azure for all our hosting, with geo-redundancy and point-in-time recovery capabilities down to the second. We retain backups for 30 days.

Customer Support

Q: What kind of customer support do you offer?

  • A: We offer “Platinum” level support for all customers. Support tickets and feature requests can be submitted with just two clicks.

Future Roadmap

Q: What's on the roadmap for the software?

  • A: Our future roadmap is multi-faceted and aimed at continuous evolution. Our primary focus areas include:

    • Accounting, CRM, and ERP Integration: We plan to expand and refine our capabilities in these critical business areas.

    • API Enhancements: We already integrate with various platforms like Google, Microsoft, Stripe, and QuickBooks. Expect more robust and seamless API integrations in the future.

    • Transactional Focus: We will continue to enrich our offerings in the transactional space, encompassing accounting transactions, document management, email handling, and customer relationship management.

    • Innovation in IT: We are leaning into the future by embracing technologies like Artificial Intelligence (AI), Big Data, Graph Theory, and Robotic Process Automation (RPA) to offer even more advanced capabilities to our clients.

Our goal is to stay at the forefront of technological advancements to provide the best possible solutions to our clients.

Features and Capabilities

Q: What features and capabilities does your software offer?

See More Features

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